Last updated: 05/29/2025
Keen Remediation respects your privacy. This policy explains what information we collect and how we use it when you visit our website, interact with our content, or use our services.
Who We Are
Keen Remediation is a licensed water damage restoration company serving Miami, FL and surrounding areas. ( South Florida )
Website: https://www.keenremediation.com
What Personal Data We Collect and Why
Contact Forms
When you submit a form, we collect:
- Your name
- Phone number
- Message content
We use this data solely to respond to your request and provide service. It is not sold or shared for marketing.
Comments
When you leave a comment, we collect the data you enter (name, email, comment) along with your IP address and browser data to help prevent spam. Visitor comments may be checked through an automated spam detection service.
If you’re using Gravatar, your profile image may display publicly after your comment is approved.
Gravatar’s privacy policy: https://automattic.com/privacy
User Accounts (Coming Soon)
If you register on our site in the future, we will store:
- Your username and email
- Any profile information you choose to provide
- Login details (safely encrypted)
You’ll be able to access, edit, or delete your profile info at any time (except your username).
Media
If you upload images (e.g., in comments), avoid uploading files with GPS/location data. Visitors can download and extract that data if available.
Cookies
We may use cookies to:
- Save comment details (name/email)
- Keep you logged in
- Remember display preferences
You can block cookies via your browser settings.
Embedded Content
Blog posts may include embedded content (e.g., YouTube videos or maps). These act like you visited the external site, which may collect data or track you if you’re logged in to those services.
Analytics & Tracking
We use Google Analytics and similar tools to understand how visitors use the site. These tools may collect:
- IP address (anonymized)
- Device/browser info
- Pages visited
- Referrals (like Google or Facebook)
To opt out of Google Analytics tracking:
https://tools.google.com/dlpage/gaoptout
Call Tracking
We may use phone tracking software to monitor ad effectiveness. These services may collect:
- Call metadata (e.g., duration, caller ID)
- Call recordings for quality assurance
This data is never sold or shared beyond internal use.
Who We Share Data With
We only share data with trusted providers who help run the website (e.g., analytics, spam protection, hosting). No personal data is sold or rented.
How Long We Retain Your Data
- Comments and their metadata are kept indefinitely.
- Form submissions are stored up to 12 months for service records.
- User accounts (future) remain until the user deletes or requests deletion.
- Analytics and call tracking data follow each service’s default retention policy.
Your Rights
You can request:
- A copy of your personal data
- Correction or deletion of your data (unless we must retain it legally)
To make a request, contact: contact@keenremediation.com
Data Protection
We use SSL encryption and secure hosting. Access to backend systems is restricted to authorized staff only.
Contact Us
Keen Remediation
Phone: (305) 928-2721
Email: [contact@keenremediation.com]
Website: https://www.keenremediation.com