Do you offer 24/7 emergency service?
Yes — we’re available 24 hours a day, 7 days a week, including weekends and holidays. Our team responds as quickly as possible to minimize damage and begin the restoration process.
Do you work with insurance companies?
We assist with the documentation required for your insurance claim, including moisture readings, photos, and service details. While we don’t file claims for you, we help make the process smoother.
How quickly can you arrive after a water emergency?
In most cases, we can arrive within an hour if you’re in the Miami area. Response times may vary depending on traffic, weather, and technician availability.
Do you offer structural repairs or rebuild services?
We specialize in cleanup and mitigation. If a job requires structural repair or rebuilding, we coordinate licensed contractors as needed and manage the process to ensure everything is done properly. All work is billed directly through us, and we make sure it’s handled to the same professional standards as our mitigation services.
Are your technicians certified?
Yes — we hold multiple IICRC certifications, including:
- ASD – Applied Structural Drying
- AMRT – Applied Microbial Remediation Technician
- FSRT – Fire and Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician
These certifications ensure that our work meets industry standards for safety, effectiveness, and proper documentation.
What types of properties do you service?
We work with homeowners, property managers, commercial buildings, retail spaces, warehouses, and multi-unit properties across South Florida.
How long does the drying process take?
Drying typically takes 3 to 5 days depending on the extent of the water damage, material types, and environmental conditions. We use professional-grade equipment and monitor progress daily.
Is there a charge for estimates?
No — we provide free on-site assessments for water damage emergencies so we can evaluate the scope of work before proceeding.
How do I know if I have mold after water damage?
Mold can begin to grow within 24–48 hours of water exposure. Common signs include musty odors, visible discoloration, or worsening allergy symptoms. We offer full mold inspections and remediation services.
Can you remove mold safely without spreading it?
Yes. We use professional containment methods, HEPA filtration, and certified antimicrobial treatments to safely remove mold and prevent cross-contamination to other areas.
Do you handle smoke and fire damage cleanup?
We provide fire and smoke damage restoration, including soot removal, odor control, and deep cleaning of affected surfaces. Emergency board-up services may also be available.
How do you remove smoke odor from a property?
We use specialized equipment like air scrubbers, ozone generators, and thermal fogging to neutralize lingering smoke odors and restore air quality.
Do you offer commercial restoration services?
Yes. We offer tailored restoration services for office buildings, retail spaces, warehouses, and multi-unit residential properties. We understand the urgency of minimizing business downtime.
Can you work after hours for commercial clients?
Absolutely. We offer flexible scheduling and after-hours service for commercial clients to avoid disrupting your normal operations.